• Clinical Applications Support Specialist

    Job Locations US-WA-Bellevue
    Posted Date 4 weeks ago(1/21/2019 1:57 PM)
    Job ID
    # of Openings
    Information Technology
    Corporate Office
  • Overview

    Transforming Age is a national not-for-profit organization guided by a singular vision to “transform the perception of age” and to make life better for older adults and society. We are a network of services, products and partnerships dedicated to transforming the perception of age and enhancing the lives of older adults.


    We are excited to announce our search for a full-time Clinical Applications Support Specialist - RN/LPN to join our team! This role will act as a subject matter expert for the support and implementation of Transforming Age’s clinical systems. This role requires expertise in understanding the application functionality, reporting capability, and integrations associated with clinical applications. 

    Positions Details

    Some of the essential responsibilities of this role include:

    • Monitoring achievement of goals and objectives for the community consistent with PCC implementation in the company
    • Training and monitoring the implementation of current policies and procedures related to PCC
    • Reviewing new regulatory directives and implementing changes as PCC introduces upgrades and system enhancements
    • Participating and supporting the communities to ensure adequate training and best practices are utilized
    • Staying privy to PCC program changes and educating community team members as needed
    • Managing external users such as medical professionals and therapists to ensure they have the correct access to business units and residents records
    • Participating in the design and development of the overall onboarding and training program for clinical systems
    • Performing practice-level maintenance/research and system testing/ability to generate reports and document all changes and statuses in a complete and thorough manner
    • Participating in implementation and transitioning to new software modules and upgrades as needed
    • Assisting with workflow redesign and processes as necessary
    • Exhibiting the Transforming Age Culture of Excellence through servant leadership
    • Promoting the Mission, Vision and Values of Transforming Age in all areas of responsibility
    • Perform other duties as necessary and/or assigned


    Our ideal candidate will possess the following:

    • Bachelors degree in nursing preferred; Associates degree in nursing and experience, or equivalent professional experience required
    • Active nursing license in good standing 
    • Five(5) or more years of progressive experience in a Post-Acute Skilled Nursing and/or Healthcare environment
    • Minimum of three (3) years of experience working with an electronic health record platform (Point Click Care highly preferred)
    • A strong understanding of Long Term Care operations, including clinical/medical record documentation
    • Experience with client data and error recovery methods
    • Expert-level computer competency, to include proficiency in MS Office, Clinical Software and other computer applications
    • The ability to communicate clearly and effectively with all levels of the organization
    • The ability to use discretion in handing confidential information
    • Strong interpersonal skills including active listening, ability to gain support through effective relationships and treating others with dignity and respect at all times
    • Demonstrated effective time management skills
    • Ability to effectively prioritize and execute tasks in high-pressure environment
    • Ability to disseminate conceptual and complex ideas to a wide variety of audiences using appropriate media and methods to promote understanding
    • A valid driver’s license and reliable transportation; regional travel for Transforming Age will be required on occasion


    Transforming Age is a top 35 senior housing not-for-profit organization committed to improving the lives of older adults through housing, consumer services, technology, philanthropy and business services.  With over $150 million in revenue, Transforming Age is rapidly expanding nationally. Within the last four years we have grown from serving just 600 seniors across three communities in Seattle to over 5,000 seniors amid 15 communities in Washington, Minnesota and Nebraska, and through our not-for-profit home and community based services organization, Full Life Care.


    In addition, we run an online anti-ageism advocacy forum (When I'm 99) and provides market research, consulting, development and management services through its affiliate partner, GSI Research & Consulting. The key to our success is our people. Our workplace revolves around our Culture of Excellence embracing our values of Integrity, Grace, Respect, Innovation and Partnership. Learn more about us at www.transformingage.org.


    Transforming Age offers a highly competitive salary, comprehensive benefits which include medical, dental, voluntary vision, disability, life insurance, 403 (b) with company match, paid holidays and a very generous paid-time off program.


    Come join us and help us fulfill our vision to Transform the Perception of Age.


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