• Director of Resident Services

    Job Locations US-MN-Brooklyn Park
    Posted Date 1 week ago(12/4/2018 7:10 PM)
    Job ID
    # of Openings
    Resident Services
  • Overview

    Waterford, an Independent Living, Assisted Living and Memory Care senior living community located in Brooklyn Park, Minnesota, is excited to share we're looking for a passionate and experienced full-time Director of Resident Services to join our team!


    This is an exceptional opportunity to work with a community of dedicated and caring people who have a strong desire to enrich the lives of older adults and our team members. Our workplace emphasizes serving others, team work, our dedication to hospitality and customer service, vigorous innovation and integrity in everything we do.


    To learn more about Waterford and see where you could be working, check out our website here!

    Positions Details

    What does a Director of Resident Services do here at Waterford? Overall, you'll serve as Waterford's resident social worker, partnering closely with our residents and their families as a trusting liaison between the community and external services and care partners.


    A few detailed responsibilities include:


    • Ensuring all aspects of resident welfare, retention, and referrals are completed accurately and timely
    • Providing programs and support strategies for residents and families needing specific attention
    • Coordinating orientation programs and building relationships with new residents and family members
    • Confirming appropriate and timely resolution of identified resident and family issues
    • Scheduling a managing personal services for residents
    • Scheduling and leading care conferences to assess resident/family satisfaction with current services and identifying opportunities for improvement
    • Informing department leaders of identified resident/family issues and confirming timely resolution
    • Soliciting feedback from residents, families and team members regarding resident issues
    • Developing and implementing programs and support strategies for residents and families
    • Establishing relationships with social service organizations and professionals in the community to build reputation and earn referrals
    • Coordinating and implementing an effective resident orientation program
    • Keeping in touch with industry changes and updates, communicating new ideas to management for future investigation or implementation
    • Organizing, scheduling and facilitating Resident Council and Resident Meetings
    • Creating and managing annual plans, goals, budget, pricing and performance standards


    What are we looking for from you?


    • Education and Experience: Bachelor's degree in social work, social services or related field; senior services/senior living industry experience is highly desirable!
    • Excellent Communication: Top-notch communication skills in reading, writing and speaking
    • Tech-Savvy: Proficient with Microsoft Office Suite
    • Leadership: Superb leadership skills and a positive, can-do attitude
    • Caring and Compassionate: Have a strong desire to ensure the welfare of our residents in their new home and community.


    Waterford provides an impressive benefits package for our team members including comprehensive medical, dental, paid time off and other outstanding programs. 


    We have fun at work! We laugh. We work hard. We care deeply about our mission, community and each other. That is why we are a drug and alcohol-free employer. Criminal background and drug test will be required upon contingent offer of employment. 


    We're excited to hear from you! Come join us and help us fulfill our vision to Transform the Perception of Age.




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