As a key member of leadership at The Rivers, our Business Office Manager is responsible for onsite Human Resources, Payroll and Financial functions. Key responsibilities for this position include the following:
Resident and Accounting/Financial Functions
Prepare and report resident financial information to Corporate Billing (e.g.: rent, ancillary charges, move-ins and move-outs, payroll).
Review billing statements prior to being sent to the resident.
Review rent roll report; ensure accuracy and review errors and corrections with Executive Director.
Process and deposit resident rent payments and send ACH authorizations to Corporate Billing
Respond to financial inquiries of resident, Power of Attorney (POA), government agencies or guardians.
Coordinate with government agencies for billing residents’ rent; monitor and tracks amount owed and complete reconciliation
Make collection efforts on delinquent resident accounts and record outcome on Collection Progress Record.
Maintain, reconcile and report resident trust accounts according to state regulations.
Publish and distribute rent increase notices to residents/families.
Prepare spend-down; analyze and update for Executive Director, regional and senior management. Perform weekly reconciliation.
Respond to vendors’ payment inquiries.
Maintain vendor files and reconcile vendors’ monthly statements; check monthly invoices for accuracy and submit to Corporate for payment.
Submit all A/P invoices weekly to Corporate Accounts Payable
Payroll and Human Resources Functions
Review all time cards for accuracy before submitting payroll.
Work with Corporate Human Resources regarding company policies and procedures
- Onboard all new hires, including posting jobs using an applicant tracking system
Report all new hires, status changes, including leaves of absence, wage changes, transfers, etc., and any changes that affect participation in benefit programs for community staff.
Consult with Corporate Human Resources department to ensure the employees’ federal and state entitlements to leave of absence are made available.
Ensure company, state and federal requirements for completion of all pre- and post- employment checks (criminal, abuse and licensure background checks, drug screening, TB tests, fingerprinting, etc. as required) are requested, completed and documented in the employee’s personnel file.
Orient new employees to all policies and procedures related to all conditions of employment and policies pertaining to reporting of and seeking treatment for on the job injuries.
Advise Payroll department of any requests to enroll in or change participation in company-sponsored benefit programs.
Maintain employee files according to company guidelines and state and federal requirements.
Supervise the community Concierge(s) or Receptionist(s).
Coordinate archiving of community records.
Ensure all copies of corporate policies, procedures and manuals are up to date at all times by making all updates and/or replacements in a timely manner or as requested
Assist Executive Director with annual budgeting process.
Assist Executive Director with monthly financial review.
Assist with Corporate inquiries.
Complete data entry of resident information into community software.
Education and/or Knowledge, Skills and Experience
A FUN, upbeat personality, "can-do" attitude and passion for creating and fostering a positive community culture with both employees and residents and their families
College degree in accounting, business, finance, or human resources preferred
Minimum two (2) years’ experience in accounts receivable, payroll, and human resources
Minimum one (1) year experience supervising at least one employee
The Rivers provides an impressive benefits package for our team members including comprehensive medical, dental, paid time off and other outstanding programs. We are a drug and alcohol-free employer. Criminal background and drug test will be required upon contingent offer of employment.
Interested? Come join us and help us fulfill our vision to Transform the Perception of Age.