Business Office Manager • Full-Time

Job Locations US-WA-Seattle
Posted Date 2 weeks ago(2/28/2018 4:51 PM)
Job ID
# of Openings


Parkshore, a Transforming Age community, is a lakefront retirement community located in Seattle's picturesque Madison park neighborhood. We emphasize serving others, team work, dedication to hospitality and customer service, vigorous innovation and integrity in everything we do.


We are seeking a full-time Business Office Manager to join our team. The schedule is Monday thru Friday, day shift.


Parkshore provides an impressive benefits package for our team members including comprehensive medical, dental, generous paid time off and other outstanding programs. 


Educational scholarships available! We encourage continuing education and promote internal advancement opportunities.

Positions Details

The position is responsible to provide a high level of customer service within the Administrative team and lead other team members at Parkshore to constantly improve life and work at Parkshore.


Principle Responsibilities:

  • Participates in strategic planning and standard setting.  Assesses the needs of the department annually.  Creates an annual work plan and budget for the department.
  • Meets regularly with the Executive Director to establish direction and priorities.  Meets quarterly with the Executive Director to review the work plan.
  • Controls the administrative budget.  Monitors revenues, expenses, purchases, inventories.
  • Implements an effective resident and employee communication program for department programs and issues.
  • Insures that safety, environmental, and risk management requirements are met and maintained.
  • Monitors timeliness and performs all department performance evaluations.
  • Ensures that resident / family suggestions and complaints are solicited and responded to in a timely and professional manner.
  • Maintains the Resident Handbook.  Prepares correspondence for Executive Director as necessary.
  • Meets with and assists staff, residents, families, visitors, and vendors as required.
  • Provides supervision and support to concierge, transportation staff and security, including clear communication and department meetings.  Provides front desk relief coverage as needed.
  • Functions as secretary to the Community Advisory Board.
  • Manages Customer Service training and programs.
  • Communicates IL Census and billing changes to our billing department at Transforming Age.
  • Coordinates depository check and payments to the accounting department at Transforming Age.
  • Coordinates with Marketing and Sales to complete Parkshore contracts and maintains contracts in an organizer and secure way.
  • Assists Executive Director in projects or assignments as directed. 

Supervisory Requirements:

  • Directly supervises concierge/reception and transportation staff, as well as contracted security. 
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
  • Direct supervision of a department, section, unit or group involving responsibility for results in terms of cost, methods and personnel. 
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education / Experience / Knowledge / Specialized Training Required:

  • Equivalent to high school plus additional broad specialized training equal to two years of college, resulting in an A.A. degree, B.A. preferred. 
  • Must have proven leadership and administrative skills with a professional appearance and demeanor, speaking and writing abilities. 
  • Must be able to properly manage confidential files and records. 
  • Intermediate computer skills with word processing and spread sheet experience.

We are a drug and alcohol-free employer. Criminal background and drug test will be required upon contingent offer of employment.


Come join us and help us fulfill our vision to Transform the Perception of Age!


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