Director of Resident Relations

US-MN-Brooklyn Park
4 days ago(1/19/2018 3:50 PM)
Job ID
2017-1520
# of Openings
1
Category
Resident Services
Community
Waterford

Overview

Waterford, an Independent Living, Assisted Living and Memory Care senior living community located in Brooklyn Park, Minnesota, is excited to share we're looking for an outstanding, customer service-oriented full-time Director of Resident Relations to join our team!

 

To learn more about Waterford and see where you could be working, check out our website here!

 

This is an exceptional opportunity to work with a community of dedicated and caring people who have a strong desire to enrich the lives of older adults and our team members. Our workplace emphasizes serving others, team work, our dedication to hospitality and customer service, vigorous innovation and integrity in everything we do.

Positions Details

Our Director of Resident Relations is responsible for the following:

 

  • Ensuring all aspects of resident retention and referrals
  • Providing programs and support strategies for residents and families needing special attention
  • Coordinating orientation program and build relationships with new residents and family members
  • Confirming appropriate and timely resolution of identified resident/family issues
  • Scheduling a managing personal services for all residents
  • Scheduling and leading care conference to assess resident/family satisfaction with current services and identify opportunities for improvement.
  • Informing department leaders of identified resident/family issues and confirm timely resolution
  • Soliciting feedback from residents, families and team members regarding resident issues
  • Developing and implementing programs and support strategies for residents and families
  • Establishing relationships with social service organizations and professionals in the community to build reputation and earn referrals
  • Coordinating and implementing an effective resident orientation program
  • Keeping in touch with industry changes and updates, communicating new ideas to management for future investigation or implementation
  • Organizing, scheduline and facilitating Resident Council and Resident Meetings
  • Creating and managing annual plans, goals, budget, pricing and performance standards

 

Education and/or Experience, Knowledge, Skills and Abilities

 

  • Bachelor's degree in social work, social services or related field; gerontology coursework preferred
  • At least two years' experience in social services; experience working with seniors is preferred
  • Top-notch English communication skills in reading, writing and speaking
  • Proficient with Microsoft Office Suite
  • Superb leadership skills
  • Positive, can-do attitude and enjoys working on a team

 

Waterford provides an impressive benefits package for our team members including comprehensive medical, dental, paid time off and other outstanding programs. We are a drug and alcohol-free employer. Criminal background and drug test will be required upon contingent offer of employment. 

 

Come join us and help us fulfill our vision to Transform the Perception of Age.

 

 

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