In this role, you are the liaison within the community assisting residents with proper placement, transitions and health care needs in a long term care setting. Providing nursing recommendations as needed and being a referral resource to residents within Independent Living. Additional responsibilities include the clinical assessment of leads/referrals for admission to ensure the referral meets community clinical admission criteria and facilitate optimal transition of care.
Check in with Independent Living resident or responsible party when a resident has a health crisis or is admitted to the hospital
Coordinate temporary care services in the Health Center or Assisted Living for Independent Living residents
Assist with coordination of emergency services when an Independent Living resident falls or calls 911
Help answer residents questions related to general health concerns
Provide house calls to residents in Independent Living if needed to check vital signs and make recommendations for care
Provide referrals to Home Health, Home Care, Therapy, Hospice or Health Care Providers in the community
Track residents health changes within the Independent Living and make recommendations to Executive Director when a transition to a higher level of care is warranted
Meets with potential residents and families in the hospital and conducts assessments to determine appropriateness for admission.
Communicate with other department managers as necessary in relation to the assessment process
Supplements and substitutes for the Community Relations Advisor/Skilled Nursing Admissions Coordinator as needed, by responding to phone inquiries, setting appointments with qualified leads, giving tours and closing sales. Provides occasional skilled nursing admissions coverage as needed on the weekend or as part of a weekend rotation.
Participate regularly in sales meetings, training and seminars and participates in local associations and groups with memberships and agendas that impact area seniors as directed by the Health Services Director.
Partners closely with the Nursing Department to develop and manage clinical admission criteria and liaison information as necessary between the Community and the referral source while providing optimal response time to referral sources to achieve customer satisfaction.
Make evening or weekend appointments if necessary for a pre-planned appointment.
Available to travel as needed.
Other duties as assigned by Supervisor.
Education and/or Equivalent Experience
- Bachelor’s Degree in Nursing
- Experience in Marketing, Public Relations/Communications or equivalent
- Experience working within the Medical or Health Care field strongly preferred.
- Demonstrated ability to effectively interact with people of diverse cultural, disability and ethnic backgrounds
- Exceptional customer service skills and focus
- Excellent oral and written communication skills
- Detail oriented and excellent organizational and prioritization skills